Wholesale FAQs

What is red espresso wholesale?
red espresso wholesale is our direct to trade/business customer offering that allows you to buy our product range direct from us at wholesale pricing. 

Who qualifies to buy from red espresso wholesale?
Coffee roasters, tea merchants, coffee shops, mobile events carts, restaurants, hotels, and offices qualify for wholesale.

If you are a specialist retailer or a food service distributor please email hello@redespresso.us with your details and we will get back to you.

What do I need to do to become a wholesale customer?
First you apply for wholesale here and then, once we have authorized you as a wholesale customer, you can buy direct online from us.

Why choose red espresso wholesale Online?

  • Quick and easy
  • No joining fees
  • First to hear about new products
  • Exclusive deals and products
  • Personalized customer care
  • Free new product samples with your orders
  • Free marketing material with your orders

What are the Terms and Conditions of registering for red espresso wholesale?
You must be an end user of our products to qualify for wholesale. If you intend reselling our products then please contact us on hello@redespresso.us

How can I become a red espresso wholesale customer?
In order to become a red espresso wholesale customer, please apply here. You will receive a customer account activation e-mail after your red espresso wholesale account has been authorized.

How long does it take for my application to be authorized?
You will receive a customer account activation e-mail after your red espresso wholesale account has been approved. This will take at most 3 business days depending on when you have submitted your application (weekends, public holidays).

I have been buying from a supplier but would like to buy directly from you. How do I proceed?
You are welcome to become a red espresso wholesale customer. Please apply here. You will receive a customer account activation e-mail after your red espresso wholesale account has been authorized.

I have not received a customer account activation e-mail after submitting my application. What can I do?
Please check the junk or spam folder of your e-mails to see if you have received the customer account activation e-mail. We usually send it within 3 business days after your application has been submitted. If you still cannot find it, please feel free to contact us at hello@redespresso.us so we can follow up from our end.

What must I do once I have received the customer account activation email?
Please click on the “Activate Your Account” button. This will take you to a page on our website where you can create your username and password. You will immediately be able to see our wholesale pricing online.

I can’t see the wholesale prices on the red espresso website. What can I do?
This is because you are not a wholesale customer yet. Please apply here. Once we have authorized your application you will receive a customer account activation email. Please click on the “Activate Your Account” button. This will take you to a page on our website where you can create your username and password. Once you have done this, you will be able to see the wholesale prices on our shop. 

If you are already an authorized wholesale customer and you cannot see the wholesale prices on our shop then please make sure you are logged in to your account. If you are still unable to see our prices kindly email us on hello@redespresso.us and we will assist you.

I have forgotten my password. What can I do?
Please go to this link and click on 'Forgot your password?' You are also welcome to email us on hello@redespresso.us and we will send you an email to reset your password. 

Where can I download the invoice of my orders?
Your invoice will be emailed to you immediately after you have placed your order online.

What is the wholesale payment term?
Our payment term requires a full payment in advance before each order has been shipped. 

Is there a catalogue/price list available?
Yes we have a wholesale pricelist. Once you have been authorized for wholesale you can view our pricing online.

Can I redeem a red espresso coupon on my wholesale order?
Yes, if you have received a discount voucher code from us then you can redeem it but this only applies to online orders. Once you have completed your order, proceed to check out and you will see a block on the right hand side where you can enter your discount voucher code.

If I pay today, when will I get my order?
Our site is linked to all major carriers and will present to you different shipping label options for you to choose from.

Do you deliver on weekends and public holidays?
No fulfilment will take place on Saturday or Sunday or any public holidays. During our annual Christmas Break we will be closed. Most shipping carriers do deliver on weekends and public holidays so please reference your tracking number once the order has been placed.

How can I contact you for more assistance or info about the Wholesale Program?
You can email us on hello@redespresso.us